This privacy notice describes how we use your personal information.
Last updated on 25 May 2018. Please refer to the end of the policy for copies of archived policies.
Who we are
Your personal information is processed by Indigo Pipelines Limited (company registration number 02742721) ("we"/"us"/"our").
Our contact details are as follows. If you have questions about this privacy notice, please contact us using these details:
Post: 17 Blythswood Square, Glasgow, G2 4AD
Telephone: 0131 209 7900
Data collection and usage
We are an independent gas transporter. We are regulated by Ofgem, and are responsible for safely transporting gas through our networks to over 170,000 residential and commercial properties across the UK. We develop, operate and maintain local gas transportation networks ("the Services"). We do not sell gas to consumers but ensure it is safely and efficiently delivered to consumers on behalf of gas suppliers.
We have appointed SSE Utility Solutions Limited, which trades under the brand SSE Enterprise, to carry out the Services on our behalf.
SSE Enterprise (on our behalf) will receive, store and use personal information relating to consumers in certain circumstances in the course of carrying out the Services on our behalf. Further details are set out in the table below.
We will collect, store and use your personal information directly in the circumstances set out below.
Certain types of personal information are more sensitive than others. "Special information" about you includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometrics or religion. SSE Enterprise (on our behalf) receives and processes special information about consumers in the course of carrying out the Services. We have identified here the types of special information SSE Enterprise (on our behalf) will collect or receive, and how and why it will be used.
Your information will be shared with some third parties, as is set out in more detail below.
|What data we collect||How we use your data||Why we use your data|
|SSE Enterprise (on our behalf) receives data relating to consumers who are Priority Service Users, including:
||The data is initially transferred from the customer's gas supplier to the Central Data Service Provider (currently Xoserve Limited). The Central Data Service Provider transfers the data to SSE Enterprise (on our behalf). SSE Enterprise stores the data in a database hosted by a third party hosting services provider. SSE Enterprise uses the data when necessary in the course of carrying out the Services on our behalf.||This processing is necessary for our compliance with our legal obligations as an independent gas transporter. In addition it is in the legitimate interests of us and SSE Enterprise, as it enables SSE Enterprise to carry out the Services on our behalf. We use data about consumers' priority service type (including health data):
|SSE Enterprise (on our behalf) collects data from consumers in the course of carrying out the Services on our behalf, including:
||The data is collected and used by SSE Enterprise in order to carry out the Services.||This processing is necessary for our compliance with our legal obligations as an independent gas transporter. In addition it is in the legitimate interests of us and SSE Enterprise, as it enables SS Enterprise to carry out the Services on our behalf.|
|Information when you communicate with us whether in person, through our website or via email, over the phone, or via any other medium, including:
||We use this information to:
||This processing is necessary for our compliance with our legal obligations as an independent gas transporter. In addition it is in our legitimate interests to deal with and keep records of consumer communications. It is also in the legitimate interests of us and SSE Enterprise, as it enables SS Enterprise to carry out the Services on our behalf.|
|Information that we collect from individuals representing organisations with whom we deal in the course of carrying out the Services, including:
||We use this information to:
||It is in our legitimate interests to:
|Information that we collect through your use of our website including:
We use this information, including to:
|It is in our legitimate interests to monitor the way our website is used and identify issues with it.|
Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
How long do we keep your information
We will keep your information for as long as it is reasonably necessary. We will also retain your information as necessary to comply with legal, accounting or reporting requirements. We will also routinely refresh our information to ensure we keep it up-to-date.
Information we share
There are certain circumstances in which we transfer your personal data to employees, contractors and to other parties.
Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function. They will not be permitted to use your information for any purposes other than those outlined in this Privacy Notice. our personal information may be transferred to other third party organisations in certain scenarios:
Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.
Where your information will be held
We do not transfer your personal data outside the European Economic Area ("EEA").
You have certain rights in relation to your information. The availability of these rights and the ways in which you can use them are set out below in more detail. Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact firstname.lastname@example.org
If you want to exercise any of these rights, please contact email@example.com.
You also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident where we are based or where an alleged infringement of Data Protection law has taken place. In the UK you can make a complaint to the Information Commissioner's Office (Tel: 0303 123 1113 or at www.ico.org.uk).
Right to object
You have a right to object to us processing your information in certain circumstances.
Objection: where we are processing your personal information based on a legitimate interests (or those of a third party) you may challenge this. However we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims.
You can ask us to stop processing your information at any time. In certain circumstances we may not be able to do this or may not be required to do this. For example, if the information is relevant to legal claims.
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorised access or use of your information.
Links to third party websites
Our website, newsletters, email updates and other communications contain links to and from the websites of others including SSE Enterprise.
The personal data that you provide through these websites is not subject to this privacy notice and the treatment of your personal data by such websites is not our responsibility. If you follow a link to any of these websites, please note that these websites have their own privacy notices which will set out how your information is collected and processed when visiting those sites. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy notices of entities through which you chose to share.
We do not knowingly collect information from children or other persons who are under 18 years old, though information we receive on Priority Service Users may include information about children. If you are under 18 years old, you may not submit any personal information to us or subscribe for the services. If you believe we might have any personal information from or about a person under the age of 18, please contact firstname.lastname@example.org.
How to contact us
If you have any questions about this policy please contact email@example.com, or call us on 0131 209 7900, or write to us at 17 Blythswood Square, Glasgow, G2 4AD.